Greater IT Return on Investment Through Focused Guidance

The constant progression of technology has helped your organisation reach new heights. But this rapid evolution can also leave a complex IT infrastructure in its wake — driving up operating costs and limiting agility.

Transform your IT landscape through a unique consulting methodology from BIIT. Developed from proof-of-concept testing in our solution centers and backed by real-world experience in supporting a wide range of customer implementations.

BIIT Consulting Services covers the entire spectrum of SAP BASIS and Portal Administration solutions to address all of your SAP Technical Needs. By collaborating with major IT Specialists, we are able to provide high-quality, cost-effective and value-oriented SAP BASIS Trainings, Implementation Services and Support through solutions including Trouble shooting and help desk.

BIIT will design an SAP infrastructure that is using our strong expertise Solution architects, depending on the requirements for a Specific Organization. Our valuable insights will add quality and efficient operational technologies to benefit your company.

We effectively build high performing SAP BASIS Consultants.

Whether it’s a best practice approach, solution, or engagement model, BIIT helps customers realize the greatest return on their investments. It means that you can:

• Gain greater cost savings when operating or maintaining your systems
• Mitigate risks more effectively
• Realize greater productivity by becoming more responsive and agile
• Deliver improved performance throughout your ecosystem

SAP Application Support

The BIIT SAP & ERP Support Advantage team is comprised entirely of seasoned, dedicated UK based consultants who specialize in SAP implementations and support. In addition to being systems experts, they are also business professionals who understand industry specific process and requirements.

A dedicated support team ensures your company is working with the same resources every time. This allows our team to learn your business, your system and develop relationships with your personnel - essentially becoming an extension of your team.

Unlike traditional AMS models that have a team that handles issues and a different division that works on on-going projects, Support Advantage uses the same resources to provide unmatched resource continuity to our customers.

Application Support Services available include;

SAP improvements and strategic planning

• Road-mapping / SAP vision sessions, new SAP offerings
• Quick win assessments
• Process improvement and strategy consulting
• Strategic industry KPI definition and reporting
• Aligning SAP with the customer organization’s strategic planning

Application and user support

• Incident management and resolution
• End user application management support

Application Enhancement

• Incremental system changes
• New development and reporting
• New business processes
• New organizational elements
• Version upgrades
• Merger and acquisition rollouts
• New modules or functionality
• Security and authorizations

Application optimization

• SAP efficiency assessments
• KPI definition and reporting
• Business intelligence and information broadcasting

We help our clients create value and architect change through our unique spectrum of management consulting services:

EDUCATION AND TRAINING

Maximize your infrastructure investments by ensuring that your IT professionals and end users have the expertise required to manage and monitor your solutions.

Open courses
• Client specific on-site courses
• Web-based courses
• Web-based "expert sessions" focused on specific functionality